There are several ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a support ticket system. This is the easiest medium of correspondence for several reasons. In the event that no help desk staff member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. On top of that, you can copy and paste extensive bits of information without having to worry about typos, and in case a particular issue requires more time to be solved or a number of responses have to be exchanged, all the info will be in one place, so each party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your hosting company is that they’re often separate from the hosting platform, which implies that if you have to provide info or to adhere to guidelines, you’ll need to use at least two separate interfaces and this number could rise in case you wish to administer a handful of domain names. On top of that, a lot of hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting an answer.