A live chat is among the channels of communication provided by some hosting providers as part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is quicker than a support ticket and it makes it much more unlikely to misspell or misunderstand a word as compared to a telephone call with an agent. Furthermore, when the trouble that you experience requires some time to be reviewed and resolved, you'll be able to do something different at the same time instead of just waiting, as you'd have to do when you call. You can also employ a live chat assistance service without charge as long as you have world wide web accessibility even if your hosting supplier is located in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Web Hosting
We provide a live chat support service for all Linux cloud web hosting that we offer and we will assist you with almost everything live. In case you don't have an account with our company yet, we are able to give you more info about the plans so as to help you to pick the most suitable package. If you are an active client, we will be able to help you with any billing or general matter along with with numerous common technical troubles, for example an e-mail address setup in a desktop email client. When you are unable to phone us for whatever reason or you are in some country where we don't have a local phone number, our live chat will be the best way to get in touch with us. Needless to say, some troubles require more time to examine and test, so you'll have to open a ticket to our technicians, but nonetheless, we will save you time and assist you with numerous troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, which means that if you have any kind of questions for our Linux semi-dedicated servers, you will be able to speak with our customer support team whenever you need no matter if you've already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and issues, still we're able to assist you with a lot of tech questions too. We will help you choose the ideal package for your sites if you don't have an account yet, we can respond to any billing questions or concerns you could have or we can help you with setting up your new e-mail address on your PC or smart phone - all the abovementioned will be done quickly because our live chat service is available all day, each and every day. Whenever you require support, you can speak to an agent and save considerable time.