Should you ever experience a problem with your website and be unable to handle it, ask the web hosting provider’s tech support team to help you bring the site back online. A speedy solution would be best, but lots of hosting companies respond within twenty four hours and even more, all the more so if you are doing business with a hosting reseller. Even if the problem can be fixed quickly, your website may not function properly or may not be reachable whatsoever for an extended interval, so you may lose potential clients since it’s very unlikely that anybody will be eager to go back to a site that is broken. Because of this, you have to make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If a web app update doesn’t go as planned or you delete something by mistake, for example, the site should be fixed quickly so as to avoid lengthened inaccessibility.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from us, you can just forget about waiting around for hours and hours, or even all day, to receive an answer to a trouble ticket or an e-mail. Regardless of when you get in touch with us, we will lend you a helping hand within maximum one hour with any technical and sales queries that you might have. In reality, our real response time almost never exceeds 20-30 minutes. As we’re on duty 24/7/365, you will always get help in a timely fashion and we understand just how essential this is in the electronic age. Soon after you contact us, we will respond to your inquiries. In case you chance upon any technical challenge, we will take care of it for you, or we will supply you with all the required information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of just how essential it is to get quick assistance, we promise that you’ll never have to wait for more than one hour to obtain a reply to any ticket that you send through your semi-dedicated server Control Panel. In fact, you will rarely need to wait for more than twenty to thirty minutes and this applies to any question no matter what its nature is – technical, billing or general. On top of that, our client and tech support team is working day and night, which implies that even if you open a ticket during public holidays, you will invariably receive a lightning-fast response, which will include the answer to an inquiry, the solution to a predicament or the information necessary to sort out an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to spend a day waiting around for a response like you would with lots of other companies.