If you have ever had a cloud web hosting account in the past or you've dealt with any kind of online service, you probably know from your own experience that for certain things it is better to talk to a live person over the phone rather than exchange tickets or emails. In order to learn more about a particular service before you decide to order it or when something small-scale should be made, for example, it'll be much easier and faster to do it real-time. If you can seek the advice of representatives by phone, it is also very likely that you're dealing with an actual website hosting provider, not just a reseller. The type of support that you will get on the telephone varies between different companies - from common matters to experienced technical support. Generally most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complicated technical issues are handled via electronic mail and tickets.
Phone Support in Cloud Web Hosting
Our cloud web hosting plans offer phone support fourteen hours a day even on public holidays, which means that if you do not have an account yet, you're able to call us and learn more about our services or if we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you can call the telephone number which is nearer to you. In case you're an existing customer, we can assist you timely with all of the general and billing matters as well as with numerous technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it's quicker to talk to a live person and get things done promptly. Certainly, some issues cannot be taken care of on the phone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hours a day as a part of the support services for every single semi-dedicated server plan that we provide. Considering that some issues are more difficult and time-consuming, you'll have to open a support ticket in case you come across such a problem, still for all general, billing or small-scale tech issues you can always give us a call and we'll assist you quickly to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out whether you can host your sites on our innovative cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We have local numbers in the USA, Great Britain and Australia plus a worldwide number, therefore you're able to call the one which is closer to your region.