The client support that you can get from your cloud web hosting company is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical problem with an existing account. Timely and clear information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from an actual hosting provider not from some reseller. If you get a hosting account through a company that does not own its servers and it can't access them immediately, it is almost certain that you will wait for a few days in order to get a reply to any query, which means that your sites may remain offline for quite some time. Alternatively, a company that offers different ways of communication and has a support crew that is available at any time can assist you right away and help you decrease or fully avoid any downtime and potential losses.
24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all of our cloud web hosting plans are round-the-clock, thus you can forget about waiting for a few days in order to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email message. If you currently have an account, you're able to open a support ticket on top of the other three ways of communication. You can choose the most appropriate way to contact us depending on what your location is or what kind of equipment you're using. We can assist you for almost any webhosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 support services even on public holidays. All your web sites will be available all the time and so will we. With quite a few communication options, you are able to select the easiest way to contact us and inquire about our solutions in case you do not have an account yet, or ask for assistance in case you're already one of our customers. You will be able to call us, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have a one-hour answer time warranty, although it rarely takes over 20 min to receive assistance whatever the complexity of the issue. Using our customer and technical support services, we'll be there for you whenever you need us, not several days after that.
24/7 Customer Support in VPS Servers
When using our VPS servers, you will not need to wait for more than 1 hour to receive help for any situation that you could experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets which you open via your billing Control Panel or emails which you send to our technical support crew. We have local telephone numbers in a number of countries globally as well as a live chat service where we are able to help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various ways of communication, so whatever your question or problem is, there'll always be someone to assist you quickly. If you need help with third-party software, which you cannot deploy or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will enjoy prompt support when you order a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, therefore when you open a ticket through your billing account or you send an email related to any kind of issue with the server or the pre-installed software on it at any time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the more suitable option when the matter in question needs more time to be solved or in case it has to be forwarded to our admins, as it's easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.