Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Our group of technicians will try their best to answer to your advice demands in approximately 1 hour. If, however, the difficulty you have experienced demands aid from the Administrators’ =Dept,= we’ll send the ticket to the administrator on duty and will write a comment to tell you.

  • Top quality support service

  • Qualified Technical Help Service

  • Our technical support Department will be on duty for you day and night to to take care of all service inquiry tickets that you submit. We offer client help for all the apps that are installed in advance on your machine. These include our custom built Control Panel, the preferred Operating System and also the server management panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and consistently updated collection of articles is integrated into our in–house built Control Panel. It gives you quick tips on how to conduct all the basic web site control tasks. The Help zone features comprehensive how to article tutorials and step by step video guides. You can access the Help zone by clicking on the Help or Video buttons in the top right part of each Control Panel section.